We are a team working in different areas of the implementation Processes of various ERP's and provide advanced automated solutions. We understand the end user goals and the pain points of our clients. Our expert technical and functional consultants will be providing 20 hours of free Services to the Clients in providing the functional and business level knowledge with some customizations. Our pricing strategy is built to focus on :
Prosquire's support plan services include previous versions, Implementation and Support, Reports and automating Solutions
Advanced Implementation and Support services Comprises of In house Services.
| Features | Basic Support | Advanced Support |
|---|---|---|
| Free 20 hours of support | Included | Included |
| Remote Resource | Included @ 75 per hour | Included @85 per hour |
| Onsite Resource | N/A | Included @ 150 per hour |
| Hours | Unlimited | Unlimited |
| Training | Included | Included |
| Bug Fix, Enhancements | Included | Included |
| Root Cause Analysis | Included | Included |
| Technical Architect | Included | Included |
| Functional Expert | Included | Included |
| Reactive Support | Included | Included |
| Proactive Support | Included | Included |
| Knowledge Transfer | Included | Included |
| Response Time | 8 hours | 2 hours Remote/ 6 hours onsite |
| Solution Assessment | N/A | Included |
| Automated Code Deployment | N/A | Included |
| Disaster Recovery | N/A | Included |
| Build Release Management | N/A | Included |