Machine Learning (ML) and Artificial Intelligence (AI) have been easing into the corporate ecosystem for quite a while now, but over the last few years we’ve seen a rapid uptick in the adoption of these principles. With Prosquire, all businesses can now easily take advantage of the benefits of ML and AI and use those insights and technologies to change the business landscape, become more efficient, and reduce manual processes.
Before we dive into the business benefits of machine learning and AI, we first need to compare what each entails.
Machine Learning utilizes past data to accurately predict the future. This ability can benefit every department in your organization.
We wanted to remove as much manual process from the case creation workflow as possible. To create a more efficient and effective case creation process, we’ve automated case creation, categorization, and assignment for Customer Service, and machine learning. With the automated solution, agents no longer need to sort through incoming queues to prioritize and filter the requests. The solution monitors, filters, and automates the case management so our agents are working with valid, actionable customer requests and are assigned those requests only when they are prepared to handle them.